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Vikalp’s AMS services are aimed to achieve higher operational excellence, build knowledge base, optimize business processes, reduce time to information, strengthen core team with deep industry experience and reduce overall TCO of Enterprise. Vikalp offers SAP Application Management services (SAP AMS) through flexible support models that allows customers to manage support levels, service hours, expertize required and associated costs.
SAP AMS services include Technical, Functional and Infrastructure support to ensure business continuity at all levels. Our AMS model emphasis on optimization through continuous corrective and preventive measures.
Vikalp’s application support services provide service-level agreements that guarantee response times and business continuity. Root cause analyses help eliminate repetitive problems and deliver a stable correction approach. Our support is driven through a help desk and issue-tracking and resolution process supported by the SAP Solution Manager Application management platform.
Engagement is customized to supportbusiness critical operations within a Fixed price.
An experienced shared service helpdesk team provides benefits of reduced cost of ownership.
Support services for specific SAP technical or functional modules for mature business environments.