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ISO 9001-2008 Certified | SAP Certified | SAP Partners

Customised Premium Support

24x7 Process and Technical Support

Vikalp’s AMS services are aimed to achieve higher operational excellence, build knowledge base, optimize business processes, reduce time to information, strengthen core team with deep industry experience and reduce overall TCO of Enterprise. Vikalp offers SAP Application Management services (SAP AMS) through flexible support models that allows customers to manage support levels, service hours, expertize required and associated costs.

SAP AMS services include Technical, Functional and Infrastructure support to ensure business continuity at all levels. Our AMS model emphasis on optimization through continuous corrective and preventive measures.

Features

  • Process documentation and Root Cause Analysis
  • L1, L2, L3 support
  • Technical consulting - Solution Manager, NetWeaver Development
  • On demand "Reporting" through online portal
  • Accelerated Knowledge transfer
  • SLA Driven Incident Management
  • Functional Consulting Configuration, Unit Testing and Training
  • Effective Change Management process

Delivery Model

Vikalp’s application support services provide service-level agreements that guarantee response times and business continuity. Root cause analyses help eliminate repetitive problems and deliver a stable correction approach. Our support is driven through a help desk and issue-tracking and resolution process supported by the SAP Solution Manager Application management platform.

Engagement Model

Fixed Price Model

Engagement is customized to supportbusiness critical operations within a Fixed price.

Shared Services

An experienced shared service helpdesk team provides benefits of reduced cost of ownership.

Process Support

Support services for specific SAP technical or functional modules for mature business environments.